Shipping & Returns
SHIPPING & DELIVERY
Canada
Service: Standard
Delivery Time: 3-5 business days
Cost: $10
FREE ABOVE $100
USA
Service: Standard
Delivery Time: 3-8 business days
Cost: $14
FREE ABOVE $120
* For in stock items, please expect additional 1~2 days processing time for the total delivery estimates.
* For pre-order items, please refer to the estimated date provided on the product’s description page. It is not recommended to choose express shipping for pre-orders.
Customs Duties (for US orders)
- Shipments outside of Canada may charge duties and taxes on your order.
- Shipments will be delivered with duty and tax unpaid.
- All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
- Sucha Girl Shop is not responsible for additional fees by your country.
- According to customs regulations, Suchagirlshop cannot declare purchased items as gifts or list an amount lower than the actual product price.
- Taxes are more likely to be applied to an order that has been shipped with Express shipping.
- Once your order has been shipped, all shipping fees are non-refundable.
SHIPPING DELAYS:
Occasionally, Canada Post, UPS, and USPS can have delays in delivery. We are NOT responsible for any delays on our shipping carrier’s part. If your tracking number indicates that your package has been delivered and you have not received the package, contact your local Canada Post, UPS or USPS for help! They will have more information for quickly assisting you in locating your package if you call your LOCAL carriers directly.
ORDER ARRIVED DAMAGED:
If your item arrives damaged, you have 24 hours to contact us from the time your tracking ID shows the package has been delivered. Sucha Girl Shop will not be responsible for stolen packages or damaged items 24 hours after the time of delivery.
If you receive the wrong item by mistake, send us an email ASAP!
info@suchagirlshop.com
Please give your order number as the subject line of your email. This will help us attend to your needs quickly. Please send a picture of the items that you received, and any additional information.
We will make it right!
MY PACKAGE GOT SENT BACK:
When filling out your information at check out, you must include your FULL address including Unit number, Apt. number, etc.
Sucha Girl Shop is not responsible for insufficient addresses submitted by the customer.
ADDRESS ERROR CORRECTION:
If you have not received a shipping confirmation e-mail, there’s still time to get it right!
Contact Sucha Girl Shop directly through email at info@suchagirlshop.com indicating your order number and the CORRECT ADDRESS for delivery. If you do not reach out prior to shipping confirmation, there's no further action that can be taken by us to resolve the issue and the customer will be responsible for additional shipping fees if the package needs to be reshipped.
WORLDWIDE SHIPPING: Coming Soon!
If you have any questions for us, we are only an email away! All emails will get a response within 24 hours.
Contact us at info@suchagirlshop.com
RETURN POLICY
All SALES ARE FINAL and non-refundable
If you are not satisfied with your purchase, please send us an e-mail for a RETURN AUTHORIZATION NUMBER. Orders returned without authorization will not be accepted.
Customers are responsible for return shipping and fees. Once your order has been returned, Sucha Girl Shop will issue you a credit note for the same amount of the items returned. Shipping fees are non-refundable.
By placing an order with us, you agree to Sucha Girl Shop's Terms & Conditions